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Coffee is more than just a caffeine shot

Coffee is more than just a caffeine shot

Tourism Experience Coffee

There are thousands of articles written about "How to drink coffee like a spaniard" or about "The spanish coffee culture" etc.

What strikes us the most is that all those articles end with the following words: "Socialising that comes with coffee, counts more, than getting a caffeine shot, in Spain"

They are right, there is nothing more fun than meeting people, on a terrace, under the sun, while enjoying a tasty cup of coffee.

Lets have a closer look into what is going on by ordering a cup of coffee


UX:
What can the client expect when he order a cup of coffee?
Who serves the customer?
How do you serve the cup of coffee?
Is your coffee better than the competition?
What makes drinking a cup of coffee at your place so special?
In which ways the customer can pay for his cup of coffee?
Which action is taken to make from the customer a returning customer?

CX:
Want to drink a nice cup of coffee
Want to be served correctly, friendly and quickly
Does not want to be disturbed unnecessarily
Want to pay a fair price

TX:
A cup of coffee can make or break a business, therefor it is advisable to review the coffee drinking process once in a while.

DO YOU PROVIDE COFFEE TO YOUR CUSTOMERS?

 

Chief Experience Officer
Henk Post 

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